FAQ
About Ammolite
Ammolite is a precious organic gemstone highly coveted for its spectacular iridescence. Ammolite is believed to possess high vibration energies and restorative properties. Ammolites are also openly associated with perfection, knowledge and wisdom, and are said to grant their owner success, wealth, and fortuitous relationships.
Ammolite is derived from the fossilised shell of a cephalopod, ammonites. Ammonites fell to extinction during the late Cretaceous age and were buried deep under the sea, for millions of years. Under intense pressure and extreme heat, some ammonites successfully mineralised into ammolites — and the captivating colours we see today. They are formed approximately 66 million years ago.
Each ammolite is nature’s masterpiece and is extremely hard to come by. No two pieces are the same. Only as few as 5% of ammolites found are preserved well enough to be crafted into gemstones. Ammolite with brilliant and mesmerising iridescence is only found in one location – in the mountain regions of Southern Alberta of Canada.
There are total of three grades – AAA, AA, and A. For a detailed explanation, please look into Ammolite Grading.
- Custom Orders: We provide the opportunity to create custom-made jewellery based on your preferences. This includes selecting specific ammolite stones, materials, and even incorporating additional gemstones if desired.
- Design Consultation: If you have a specific design idea in mind or need assistance in creating a customised piece, our in-house designers are available to guide you through the process. They can provide expert advice and design options to bring your vision to life.
Please note that customisation options and price may vary depending on the specific jewellery piece and design complexity. Additionally, custom orders may require additional processing time to ensure meticulous craftsmanship.
Feel free to contact our customer service team if you have any further questions. We’re here to help you create a one-of-a-kind ammolite jewellery piece that reflects your style and preferences.
About Meteorite
A meteorite is a natural object from outer space that survives its passage through the Earth’s atmosphere and lands on the surface. These objects, often fragments of asteroids or comets, can vary in size and composition and are of scientific interest due to their extraterrestrial origin.
Meteorites are formed in outer space from the remnants of asteroids or comets. These celestial bodies can collide, break apart, or undergo other processes, resulting in fragments. When these fragments enter Earth’s atmosphere and survive the intense heat and pressure during entry, they become meteorites.
Meteorites are considered rare because they originate from celestial bodies in space, such as asteroids or comets, and only a small fraction of them reach the Earth’s surface. The vast majority burn up in the Earth’s atmosphere during their descent, due to the intense heat generated by friction. Additionally, the size and frequency of meteorite impacts on Earth are relatively low. Hence, there are limited sources of meteorites on Earth. There are multiple types of meteorites on Earth, and only 0.2% are classified as Pallasite Meteorites.
Pallasites meteorites are a type of stony-iron meteorite characterized by the presence of olivine crystals embedded in a metallic matrix. Sericho was discovered in 2016 in the Sericho area near Habaswein, Kenya. The golden olivine crystals in Sericho create a striking visual contrast with the metallic background.
The combination of large, well-defined olivine crystals and the metallic matrix makes Sericho visually captivating. The gem-like appearance of the olivine adds an extra layer of beauty to this meteorite.
Yes, we furnish a certificate of authenticity with our meteorite jewellery.
If you have any specific questions regarding our certificates or warranty claim, kindly reach out to our customer service. They will be able to assist you further.
Yes, you can. All customisations can be done after the purchase of your desired stone. You will also enjoy a complimentary consultation from our in-house designer upon purchase.
Here’s how you can explore product customisation with us:
- Custom Orders: We provide the opportunity to create custom-made jewellery based on your preferences. This includes selecting specific ammolite stones, materials, and even incorporating additional gemstones if desired.
- Design Consultation: If you have a specific design idea in mind or need assistance in creating a customised piece, our in-house designers are available to guide you through the process. They can provide expert advice and design options to bring your vision to life.
Please note that customisation options and price may vary depending on the specific jewellery piece and design complexity. Additionally, custom orders may require additional processing time to ensure meticulous craftsmanship.
Feel free to contact our customer service team if you have any further questions. We’re here to help you create a one-of-a-kind meteorite jewellery piece that reflects your style and preferences.
Warranty & Services
Yes, we are pleased to offer a comprehensive warranty on our jewellery to ensure your peace of mind. Our one-year warranty covers silver, gold vermeil, and titanium jewellery. Gold jewellery is covered for two years. This covers any manufacturing defects that might arise, excluding any wear and tear defects. We provide a six-month warranty for gemstones, while cubic zirconia is covered for three months. Please note that the warranty for gemstones and cubic zirconia excludes damage resulting from improper use and physical damage.
In addition, we understand the unique care that silver jewellery requires due to its tendency to tarnish. We offer lifetime polishing services to help keep your silver pieces looking their best. Simply visit our store with your silver jewellery, and we will gladly provide this complimentary service. We are here to ensure that your jewellery remains as beautiful as the day you first wore it.
If you would like to claim your warranty, please visit us at any of our boutiques, along with your warranty card and invoice provided during your purchase.
You can still send in your product for repair even after the expiration of the warranty period, but all repair services will be subject to corresponding charges.
Yes, we do. Our professional jewellery cleaning services are designed to restore the brilliance and shine of your precious items. We use safe and effective techniques to ensure your jewellery is thoroughly cleaned without causing any damage. Bring your jewellery to us and let us help you keep it looking its best.
Orders and Shipping
We offer complimentary shipping for all orders within Malaysia. International shipping rates are determined by the standard courier fare.
The processing and shipment duration depends on the items ordered.
Orders processed here will take 1-3 business days. We usually process orders within 24 hours in the non-peak season. If you need the parcel for gifting or are in a hurry, please kindly inform us of the arrangement.
The processing time for customised jewellery will take about 1-2 months once we finalise the design.
Please note that all the orders will be processed from Monday to Friday, excluding weekends and public holidays.
Shipments will take up to 2 weeks via courier:
- West Malaysia: 3-5 business days after fulfillment
- East Malaysia: 5+ business days after fulfillment
- International: 7-14 business days after fulfillment
Yes. We do provide worldwide shipping.
We are using DHL courier service as our main delivery partner.
Tracking number will be provided upon order through the customer’s email.
Rest assured as some courier practice involves scanning the item for update preemptively while still being en-route status. The parcel will arrive within 24 hours for most of the time. If the parcel is not delivered after 24 hours, kindly contact the courier service representative for the delivery status.
Yes, as long as we have yet to process the order. You may drop an email to [email protected] with your order ID along with the new address.
Each item comes with a complimentary jewellery box.
Duties and taxes might be applicable in certain countries and will be borne by the customer.
For gift packaging services, you may request them during the checkout process.
Please be informed that items will be restocked periodically. For the latest updates, kindly visit our social media pages or website regularly to stay informed about the availability of products.
Payment, Return and Exchange
Rest assured that your payment is secure with us. We use advanced encryption technology to safeguard your personal and financial information during the transaction process. Your privacy and security are our top priorities, and we adhere to industry-leading standards to ensure a safe and protected payment experience.
At this moment, we regret to inform you that we are not offering installment services.
To ensure the utmost security for your transactions, all payments will be processed through the trusted and secure Stripe platform.
Should you encounter any issues with your item, we encourage you to return it to us for a thorough investigation. If the item is determined to be originally faulty, we will promptly replace it with another piece.
Return and exchange options are applicable only in cases where the item is determined to be originally faulty.
To initiate a return, please contact our customer service department. Upon receiving the item, our investigation process will take 3 to 4 days. If the item is determined to be originally faulty, we will promptly replace it with another piece.
Customers are responsible for arranging and covering the shipping costs.
We regret to inform you that we do not offer refund services. However, we are committed to addressing and resolving any issues with your purchase through our replacement or exchange processes.
